Careers

Job Description


We’re looking for an experienced Customer Success Manager with a proven track record of managing ongoing relationships with customers. As a Customer Success Manager you will be on a mission for the successful adoption of CatalystPay on the customer side. If you join our team, you would partner with other departments and will be driving the outcomes necessary for the success of our customers with the CatalystPay platform while focused on relationship building, utilization and revenue growth.

What You'll Be Doing

- Assist with technical onboarding of new customers

- Build a relationship with the client - anticipating their needs, future business plans, and proactively attending to their roadblocks before they occur.

- Implementing customer success methodologies to reduce churn, and increase customer loyalty.

- Convert concerned customers into advocates of CatalystPay through superior customer care.

- Clearly communicate instructions and guidance to our customers via written communication and/or web assistance meetings.

- Define and analyze customer success KPIs to identify areas for improvements.

- Present new and valuable software features to customers helping them expand and increase their revenue and system adoption.

- Capture customer’s feedback and understand their feature requests, provide workarounds, communicate them clearly to the product management team and add them to the backlog in order to continually improve the customer experience.

- Research reported problems, work with the product, onboarding, and support teams to isolate and confirm issues.


What You'll Need

 

- Solid experience in Customer Success or Account Management in a software company, preferably SaaS product.

- Experience with being responsible for customer revenue growth.

- Proven customer-focused mindset.

- Ability to identify and manage customer escalations.

- Excellent communication and interpersonal skills, experience in leading online meetings.

- Great time-management skills.

- Fluent English language.

- Experience in contract negotiations in sales or customer success is a plus.

What is Expected

- Entrepreneurial spirit, problem solver and deal closer, with a positive, creative and innovative mindset
- Highly curious and a quick learner who thrives in a dynamic and fast-paced collaborative environment
- Positive attitude

What We Offer

- Very competitive remuneration package
- Personal Development - career pathway for professional growth supported by learning and development programs
- Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
- Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
- Opportunity for Flexible working hours and Home Office
- In order to stay safe and be responsible, we introduce a remote hiring process with online interviews for all candidates.