How Better Collateral Terms and Dedicated Support Enhanced Payment Processing for a Growing Fashion Brand

A growing online fashion store specializing in premium clothing and accessories was leveraging the dropshipping model—a growing trend in modern e-commerce expected to reach $476.1 billion by 2026. This model allowed them to focus on providing an easy and intuitive shopping experience for customers worldwide. Operating on the Shopify platform, the store faced challenges with its existing payment processing solution, particularly in achieving more personalized service and finding a reliable alternative to Shopify Payments.

The Challenge

The store was seeking payment processing for dropshipping that offered better commercial terms, a customized approach, and more personalized support. They were dissatisfied with the impersonal nature of their existing payment system and needed a solution that could offer faster settlement periods. Their primary goal was to enhance payment operations to support their growing business needs and ensure a seamless transaction experience for their customers.

The Solution

We stepped in to address their specific needs by offering an efficient and tailored solution that matched their business model. Here’s how we approached this partnership:

1. Personalized Support: From the outset, we provided a bespoke onboarding process, with our payment experts ensuring the store felt supported every step of the way. The onboarding with our acquiring partner was among the fastest we had delivered, thanks to the dedicated assistance and focus on making the process smooth and quick.
2. Improved Commercial Terms: Leveraging our multi-acquirer approach with 30+ acquiring partners, we offered more competitive commercial terms compared to their previous payment provider. This included solutions to key pain points, such as faster settlement periods with daily T+3 settlements, a significant improvement over their previous arrangement.
3. Ongoing Customer Support: Part of our competitive edge includes continuous support beyond onboarding, providing integration assistance and ongoing account management. This hands-on partnership helped the store maintain smooth payment operations and promptly address any issues.
4. Optimized Processing: We successfully negotiated a reduction in collateral terms with the acquiring partner.

Results

Our partnership brought remarkable improvements to the store’s payment processing:

• A progressive increase in processing volumes since the start of our cooperation.
• Improved financial agility through reduced collateral requirements.
• A 50% reduction in the rolling reserve (RR), compared to the standard 10%, significantly improving their cash flow and operational flexibility.

These improvements contributed to the store's overall satisfaction:

"Being able to talk to someone directly is one of the best benefits. The team is here for you whenever you need them. Looking forward to a very long-term business partnership. I would choose this payment processor over others any day, any time."

 

Building on the success of this collaboration, we are now working on submitting the store to another banking partner to ensure continuity, redundancy, and smart routing for a higher acceptance rate. This ongoing commitment to optimization allows the store to continue scaling with confidence.

Conclusion

By acting as more than just a payment service provider, we made sure to understand the store’s business goals and do our best to assist in achieving them. With every new customer, we become a payment officer on demand, paying attention to the specific needs of the businesses we work with, from constant support to bespoke approaches.