Enhanced Payment Solutions Drives 6x Growth in Processing Volumes for a Fast-growing Digital Platform

MM3 Digital, a leading online platform specializing in software distribution, has made significant strides in providing digital tools and solutions to customers worldwide. 

As a certified Microsoft Partner and with an impressive 4.4-star rating on Trustpilot from over 1,200 reviews, MM3 Digital’s commitment to customer satisfaction and quality services is fully transparent from the first interaction with their brand. With a strong foothold in the software industry, the company sought a more cost-effective and efficient payment processing solution and shorter holding periods compared to their existing processor - and needed it implemented quickly to support their continued growth.

The Challenge

MM3 Digital faced a common issue, which is often encountered by fast-growing eCommerce businesses—finding a payment processor that could offer lower fees, shorter holding periods, and faster service without compromising on security or reliability. 

MM3 Digital found its growth ambitions limited by high transaction fees and long settlement delays, which began to impact their ability to scale efficiently and strain their liquidity, as faster settlement would have provided them with more available funds to reinvest into growth initiatives.

The Solution 

It was then that MM3 Digital turned to us at CatalystPay, attracted by our fast onboarding, personalized customer support, and commercial terms. Here’s how we addressed MM3 Digital’s needs:

• Making onboarding fast and easy: We onboarded MM3 Digital in record time, leveraging one of our 30+ acquiring partners to ensure MM3 could quickly begin processing payments. This was especially important for our customer, as they needed to integrate a new payment processor without any long delays, downtime, or disruptions to their operations.
• Competitive commercial terms: we offered more competitive transaction fees and shorter settlement periods, which immediately improved MM3 Digital’s cash flow.
• Easy integration with WooCommerce: we provided a PCI-compliant and free-of-charge payment gateway plugin for WooCommerce, enabling a smooth transition for MM3 Digital’s website.
• Additional Payment Methods: to further improve MM3 Digital’s eCommerce experience, CatalystPay offered ApplePay and Google Pay, allowing for faster checkouts and better customer satisfaction.
• Ongoing customer support: from onboarding to post-integration account management, MM3 Digital received constant support, to make sure that their payment system was running smoothly at all times.

The Results

Through their partnership with CatalystPay, MM3 Digital saw remarkable improvements in their payment processing capabilities:

• 6x growth in monthly processing volumes since onboarding, highlighting the company's rapid expansion.
• The acceptance rate has shown continuous improvement since the initiation of our partnership, reaching nearly 90% within just a few months, marking a significant enhancement from their previous performance.
• We also went above and beyond by negotiating a 50% reduction in collateral terms with the Acquirer, offering MM3 Digital a 5% rolling reserve (RR) instead of the standard 10%, which further improved their cash flow and operational flexibility.

With these improvements, MM3 Digital was able to scale their business and increase ad spending without being held back by long holding periods, as they shared with us:

“Working with you has been a great experience. Your support has helped us grow and run things more smoothly. We appreciate the flexibility, openness, and teamwork you've provided throughout.”

Mohammed Essaghir, CEO at MM3 Digital Ltd

Conclusion 

Our tailored solutions allowed MM3 Digital to streamline its payment processing, reduce costs, and gain greater control over its cash flow. With CatalystPay acting as their "Payment Officer on Demand," we provided continuous support and expertise, enabling MM3 Digital to focus on scaling its operations without worrying about payment inefficiencies. This partnership has allowed them to deliver a seamless and secure payment experience to their customers. Looking ahead, MM3 Digital is set to continue its growth journey with CatalystPay as a trusted partner, ensuring long-term success and operational flexibility.