How A Streaming Provider Achieved a 100% Increase in Average Monthly Processed Volume

updated: 01/11/2024

CatalystPay’s partnership with a prominent Polish media streaming provider has evolved significantly, showcasing our commitment to customer-centric solutions that drive operational excellence and business growth. With a large Polish diaspora of 36%, this media service bridges cultural and linguistic connections for emigrants worldwide. Our enhanced payment solutions have played a pivotal role in supporting their mission and accelerating growth.

The Challenge

Initially, the client approached us with a requirement that needed our immediate attention. The company already had a few acquirers in place but was on the lookout for an additional payment service provider to meet three critical objectives: 

• redundancy to ensure continuous operations, 
• cost optimization to improve profitability, and 
• the introduction of new payment methods to expand their market reach.

Despite already having multiple acquirers, they faced operational limitations, including inefficiencies, cost burdens, and restricted flexibility in transaction processing. These challenges hindered their scalability and market reach.

The Solution - CatalystPay’s Enhanced Approach

In response, CatalystPay deployed a robust, tailored strategy that has expanded and evolved over time to drive additional efficiency, customer satisfaction, and revenue growth. Key elements of this solution include:

1. Commercial Optimization: By improving terms vs current acquirers, we enabled our client to reduce operating costs, freeing resources for reinvestment in strategic growth areas.

2. Comprehensive Support: We provided phased support across onboarding, integration, and ongoing account management, ensuring seamless adoption and continuous optimization. This proactive approach reinforced their operational stability and efficiency.

3. Expanded Payment Options: As part of our commitment to improving customer experience, we introduced Apple Pay and Google Pay (GPay) into their system, modernizing the checkout process to align with consumer preferences.

4. PCI-Compliant Technology: CatalystPay’s fully PCI-compliant gateway allowed for a smooth integration of secure payment processing, enhancing both security and ease of adoption while maintaining high standards.

5. Increased Financial Flexibility: Through strategic negotiation, we achieved a 50% reduction in the rolling reserve rate (from 10% to 5%), giving the client greater control over cash flow and enabling reinvestment in growth-focused initiatives.

6. Additional Acquirers for Redundancy and Efficiency: We recently added additional acquiring bank on top of the initially onboarded one to bolster routing and redundancy. This setup enhances system resilience, minimizes the risk of transaction delays, and provides added flexibility across diverse markets.

"We take immense pride in our distinctive approach to the payment industry, a philosophy rooted in unwavering flexibility, attentive client engagement, and a steadfast commitment to partnering with our clients to propel their growth. Our collaboration with this customer epitomizes these values, as we join forces to elevate the payment experience, ultimately catalyzing the expansion of our valued partner.” - Kevin Hart, CEO of CatalystPay

The Results [Updated]

Since the initial implementation, CatalystPay’s ongoing solutions have led to even more impressive results:

• 100% Increase in Average Monthly Processed Volume: The client’s transaction volume has doubled, indicating robust growth fueled by our scalable payment solutions.
• Improved Customer Experience and Conversion Rates: With Apple Pay and GPay, the client’s checkout process is faster and more appealing, contributing to higher conversion rates and customer satisfaction.
• Enhanced Financial Flexibility: Reduced reserve requirements have improved the client’s cash flow, supporting their operations and expansion initiatives with newfound financial agility.
• Strengthened Transaction Resilience: With the integration of a second acquiring bank, the client now benefits from robust routing capabilities, providing additional reliability and efficiency for handling a higher volume of transactions.

Having started as a backup provider, CatalystPay is now the lead payment service partner for this client, thanks to the tangible benefits and trust established through our ongoing strategic partnership.

Conclusion

CatalystPay’s partnership with this Polish media streaming provider exemplifies our commitment to delivering tailored payment solutions that drive growth and efficiency. Our solutions have not only addressed their initial challenges but have also empowered them to expand market reach and set new standards in payment processing.

If you’re looking to increase revenue through payment options, we’re always here for a chat.